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Patient Resources

Mission Statement

It is the mission of the Florida Eye Clinic to maximize the visual potential of each of our patients through the highest quality vision care. We are dedicated to providing a positive experience for our patients through professional, efficient teamwork and a positive attitude.

For Complaints Or Concerns

You may call our Patient Care Coordinator at 407-775-7490.

Patient Forms

For your convenience, Florida Eye Clinic Patient Account and Patient History forms may be downloaded for printing by selecting the “Print Forms” Icon below.

Print Forms

Please note: These documents require Adobe Reader to be viewed. If you do not have Adobe Reader, you can download it for free by clicking here.

The Joint Commission

Badge for The Joint Commission National Quality ApprovalFlorida Eye Clinic Ambulatory Surgical Center of Altamonte Springs, FL has been accredited by The Joint Commission, which has surveyed this organization and found it to meet the requirements for Health Care Accreditation.

To file a health care facility complaint, contact the administrator of the Florida Eye Clinic at 407-834-7776, or contact the The Joint Commission at: 1-800-994-6610

[email protected]
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181

COMPLAINTS
Please contact us if you have a question or concern about your rights or responsibilities. You can ask any of our staff to help you, or contact the CEO at (407) 775-7490.

We want to provide you with excellent service, including answering your questions and responding to your concerns.

You may also choose to contact the licensing agency of the state.

If you are covered by Medicare, you may choose to contact the Medicare Ombudsman at 1-800-MEDICARE (1-800-633-4227) or on line at www.Medicare.gov. The role of the Medicare Beneficiary Ombudsman is to ensure that Medicare beneficiaries receive the information and help you need to understand your Medicare options and to apply your Medicare rights and protections.

Florida Agency For Health Care Administration

To file a health care facility complaint, call 888-419-3456.

Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL 32308

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ATTENTION FLORIDA EYE CLINIC PATIENTS

Dear Patients,

Along with our continued tradition of providing excellence in eye care, the health, safety and wellbeing of our patients, staff and doctors is of the utmost importance to us.

In light of COVID-19, as we slowly re-open our doors we will continue to follow the CDC guidelines for safety as outlined below:

  • COVID-19 questions will be asked of you.
  • Temperature checks will be performed upon arrival.
  • All patients must wear masks for their visits.
  • No guests will be permitted to accompany patients, unless the patients need assistance. You will be able to call your loved one from the exam room if you want them to participate in the discussion with doctor/ surgical counselor.
  • We will expedite your visit by calling you the day before for pertinent health information. Please have your medication list available when we call, along with the name and phone number of your primary care doctor and pharmacy.
  • Please use our mobile check in for your appointments, you will receive a text or email.
  • If you cannot do mobile check in, please click on patient resources on our website and print patient forms and complete those before arrival. Or stop by our offices in advance of your appointment to obtain your forms. You will not be permitted to complete the paperwork in our lobby areas.
  • You will receive email notices informing you “what to do when you arrive for your appointment.”
  • Make certain we have your cell phone number and email on file.

We look forward to serving you in safe and caring environment in a professional and expeditious manner. If you have any questions, please call a member of our team at 407-834-7776 and press 2

 

Stay healthy and safe.

Sincerely,

Florida Eye Clinic Doctors and Staff


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